GENERAL SHIPPING QUESTIONS:
We thank you for your patience while your items are delivered. Spicy Prints also partners with global merchants and jewelry artisans in order to provide you the best prices and a unique global shopping experience.
WHEN WILL MY ORDER SHIP?
Depending on the item(s) ordered, it typically takes 7-14 business days to hand-make or print each order. Once the item is ready to ship, it will depart our manufacturing facility and check in with the carrier. It depends on your location, but we have seen 14-30 business days from time of order to doorstep.
I ORDERED TWO ITEMS, BUT HAVE ONLY RECEIVED ONE. WHERE IS THE OTHER ITEM?
All orders are hand-made and have different manufacturing time frames. Once an item is ready to ship, we ship it. Hence, some orders may arrive sooner than others...
PACKAGE WAS RETURNED TO SENDER?
In the event that your package was returned to sender due to a bad address or missed pickup or attempted delivery missed and the package is returned, the customer is responsible for the full re-shipping fee after it has made it back to the origin address. No refunds will be given for missed delivery attempts or bad addresses.
PACKAGE SAYS DELIVERED BUT DIDN'T RECEIVE?
In the event that your package tracking shows as delivered but you did not receive, please contact the shipping carrier directly in your area right away to see where they scanned the package in. Most times the shipping carrier in your area can see exactly where the package was scanned as delivered. The longer you wait the less likely they can retrieve the package. Spicy Prints cannot be held responsible for packages that have been lost or successfully scanned as delivered using the address on the order.
See FAQ's Here